Posted 6 months ago

Service Manager

Fully inclusive deployment packages with competitive salary – Full time.  

Must have degree in Business Management, Engineering, or related field. 5+ years experience in similar role required.

Job Summary

As the Qualified Service Manager, you will be responsible for overseeing all aspects of the service department. Your primary objective will be to ensure the efficient and effective delivery of exceptional service to our valued customers while maintaining a high level of employee satisfaction and productivity. You will play a critical role in enhancing customer loyalty, optimizing service processes, and contributing to the overall growth and success of the company.


– Leadership and Team Management:

  • Lead, mentor, and motivate the service team to achieve individual and departmental goals.
  • Foster a positive work environment that promotes collaboration, open communication, and teamwork.
  • Conduct regular performance evaluations and provide constructive feedback to team members.

– Customer Service Excellence:

  • Develop and implement strategies to improve overall customer satisfaction and retention.
  • Ensure timely and effective resolution of customer inquiries, complaints, and service issues.
  • Monitor customer feedback and implement necessary improvements to enhance service quality.

– Service Operations:

  • Oversee service scheduling, dispatch, and allocation of resources to optimize efficiency.
  • Ensure that all service activities comply with industry regulations and company policies.
  • Work closely with the sales and technical teams to address customer needs and requirements.

– Service Process Optimization:

  • Continuously assess and improve service processes to enhance productivity and effectiveness.
  • Identify areas for improvement in service delivery and implement streamlined solutions.
  • Develop and maintain service-related documentation and standard operating procedures.

– Budgeting and Resource Management:

  • Prepare and manage the service department budget, ensuring financial targets are met.
  • Monitor inventory levels and spare parts availability to minimize downtime for customers.

– Quality and Safety Compliance:

  • Uphold high standards of service quality and safety throughout the service department.
  • Implement and enforce safety protocols to protect both employees and customers.

– Reporting and Analysis: 

  • Generate regular reports on service performance, KPIs, and operational metrics.
  • Analyse data to identify trends, opportunities, and areas of improvement.


  • Bachelor’s degree in Business Management, Engineering, or a related field.
  • Proven experience (5 years) in a similar role within the service industry.
  • Strong leadership and team management skills with the ability to inspire and motivate others.
  • Exceptional customer service orientation with a focus on customer satisfaction.
  • Excellent problem-solving and decision-making capabilities.
  • Solid understanding of service processes, workflow, and quality management.
  • Effective communication and interpersonal skills to work collaboratively with various teams.
  • Demonstrated ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously.
  • Proficiency in using relevant software applications and tools.
  • A passion for continuous improvement and a drive for achieving excellence.


    Please note: If we haven’t contacted you after 2 weeks consider your application unsuccessful. 


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