Posted 7 months ago
GLOBAL SPORTS EVENT QATAR
Guest Experience and Quality Manager – Fixed term contract until January 2023
What’s in it for you?
Take the fantastic opportunity to broaden your horizon outside the common hotel business and play your role in delivering high quality hospitality services embedded in one of the world’s most popular sports events. Benefit from this exceptional experience by advancing your skills, know-how and future career.
What you will be doing:
- Supports guests in a friendly, helpful and personalized manner
- Interacts and maintain excellent professional relationships with all guests
- Practices and adhere to brand standards to enhance customer service
- Takes responsibility for anticipating and meeting guests’ needs
- Identifies any opportunity to improve the guest experience
- Be an ambassador at all times
- Stays guest focused and nurture a perfect guest experience
- Originates cost effective ideas and projects to improve service quality
- Creates an atmosphere of high morale and a happy working relationships in the team
- Ensures trainings are conducted and attended as scheduled
- Ensuring the quality, standards and meeting the expectations of the guests on a daily basis
Your experience and skills include:
- Minimum of 4 years’ guest relations experience in the hospitality sector is desired, experience in Qatar is a plus
- Fluent in English (spoken and written), any additional language is a plus
- At least 2 years of experience in a similar position in a large scale property
- Experience with larger teams of 250 plus
- Ability to work well under pressure in a fast paced environment
- Strong interpersonal, communication and problem solving abilities
- Highly responsible & reliable
- A hands-on approach is essential
- Service focused personality is essential and previous leadership experience required
YOU MUST HAVE A VALID PASSPORT TO APPLY FOR THIS POSITIONS.
Please note: If we haven’t contacted you after 2 weeks, consider your application unsuccessful.