GLOBAL SPORTS EVENT QATAR

ACCOMMODATION SERVICES

Duty Manager (fixed term contract until January 2023)

What you will be doing:

• Familiarity with all Front Desk and guest booking functions.
• Responsible for Handover and decommissioning.
• Responsible for the proper Key handling and room allocation
• Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook.
• Ensures guests’ satisfaction by resolving and taking appropriate actions on all guests’ complaints.
• Maintains property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action.
• Provide friendly and courteous service to guests and respond promptly to all requests in our scope of work.
• Resolve guests’ complaints & requests and liaises with the concerned departments.
• Understand and abide by all safety rules, emergency procedures, and fire prevention regulations.
• Ensures procedures for safety and security of guest belongings (e.g., lockers, left luggage etc.) are efficiently followed.

Your experience and skills include:

• Have a minimum of 2 years of experience handling a similar role.
• Prior experience working with PMS.
• Fluency in English is compulsory.
• Passionate about people and service orientated
• Demonstrates organizational skills and high attention to detail
• A high level of interpersonal skills with the ability to communicate with all levels of employees
• Ability to work independently and has good initiative under dynamic environment

YOU MUST HAVE A VALID PASSPORT TO APPLY FOR THIS POSITIONS.

Please note: If we haven’t contacted you after 2 weeks consider your application unsuccessful.